To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

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The return of certain types of goods is not allowed. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept personal or sanitary products, hazardous materials or substances, nor flammable liquids or gases.

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Other items that are not allowed to be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

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To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

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In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged, or has parts missing for a reason not due to our error.
* Any item returned more than 30 days after delivery Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is credited automatically within a few days.

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Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please double-check your bank account first.
Then contact the company that issued your credit card, as the official posting of your refund may take a little time.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and you still have not received your refund, contact us at the following address: contact@boutique-encens.com Sale or promotion items (if applicable)
Only normal priced items are refundable. Unfortunately, items that are on sale or on sale are not.

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Exchanges (if applicable)
We only replace items that are initially defective or damaged.  If you need to replace yours with the same article, send us an e-mail at contact@boutique-encens.com and send your article to: GAIA IMPORT 12 rue Edouard Herriot, Saint Genies des fontaines, PYRENEES-ORIENTALES, 66740, France.

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Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal in value to the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

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If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent for the purpose of delivering it to you later, it is to her that we will send the refund and she will therefore know that you have returned her gift.
To return your product, you must send it to the following postal address: GAIA IMPORT 12 rue Edouard Herriot, Saint Genies des fontaines, PYRENEES-ORIENTALES, 66740, France.

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You are responsible for the shipping costs associated with returning your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

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Depending on where you live, the time it takes to receive your exchanged product may vary.

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If you are shipping an item over $ 75, we recommend that you use a shipping tracking service or insure your shipment. We do not guarantee that we will receive the returned item.